Find your answers here.

We’ve collected frequently asked questions while using ViewChat.
You can quickly check guidance on sign-up, usage, payments, safety, and policies.

Pricing and Accounts

01	Q. What is VIEWCHAT? A. It’s a video chat service that lets you communicate with users worldwide in real time.
02	Q. How do I get started? A. Install the app → sign up/set your profile → browse content/users → use video chat or messages.
03	Q. Which devices can I use it on? A. Available on iOS/Android. We recommend using the latest OS/app version.
04	Q. Why do I need to update to the latest version? A. We recommend updating for stable connections and the latest security features.
05	Q. Is it free to use? A. Basic use is free, but some features may require points/currency.
06	Q. Where can I check my points/currency? A. You can check your balance in the in-app Wallet/Top-up (purchase) screen.
07	Q. How do payments work? A. Payments are handled via in-app purchase, and methods/receipts follow the store’s policy.
08	Q. Where can I change account info (email/password/profile)? A. You can change it in Settings > Account/Profile.

Policy, Safety & Copyright

09	Q. Where can I find community guidelines/policies? A. You can find them on the policy pages such as Terms, Privacy Policy, and Community Guidelines.
10	Q. Is my personal information safe? A. We minimize collected data and apply security measures like encryption to support safe use.
11	Q. What happens if the other person takes a screenshot during a call? A. If capture is detected, we provide alerts and operate response measures based on tracing (e.g., watermark).
12	Q. How do I report someone? A. You can submit a report immediately via the report feature on the profile/chat screen. It’s handled per policy.

Other Questions

13	Q. My video call connection isn’t stable. A. ① Switch from Wi‑Fi to 5G/LTE ② Restart the app ③ If it persists, update/reinstall to the latest version and submit a report.
14	Q. Where can I contact support if I have an issue? A. Submit via Support > Contact us (include device/OS/app version and symptoms if possible).
15	Q. I haven’t received a reply to my inquiry. A. Inquiries are handled in order and may take about 1–5 days on average (longer if additional review is needed).